Glen's NetworkSalesforceEnergy

Samantha Allen

Senior Application Support Analyst at Sprague Energy. Driving the Salesforce Messaging in App and Web deployment. The person who keeps projects on track when everyone else lets them slip.

Portsmouth, NH

The Sprague Web Chat Story

A project timeline that tests everyone's patience

August 2025

Go-Live Approved

Lisa Berry at Sprague gets sign-off to replace Live Agent with Salesforce Messaging in App and Web. Team coordinates sunrise sessions at 7 AM to prepare.

September 2025

Project Put on Hold

Sprague pauses the deployment for an undetermined period. The team stands down.

January 2026

Samantha Picks It Up

Samantha Allen takes over from Lisa Berry. She re-engages with Danny Watts at IOI Ventures and Glen Bradford at ATLARGE. Identifies that the sandbox was refreshed and old test code is invalid. Requests updated code.

February 2026

Testing & Troubleshooting

Samantha marks herself as available agent, tests within the Salesforce environment successfully, but can’t get the widget to load on the test site. She follows up consistently — Feb 5, Feb 10, Feb 19, Feb 23 — until she gets a troubleshooting session scheduled.

March 2026

Live Debug Session

Samantha coordinates a live troubleshooting call with the full team. The kind of persistence that actually gets enterprise software deployed.

What Samantha Brings

Relentless Follow-Through

When the Sprague web chat project was put on hold indefinitely in September 2025, Samantha picked it back up in January 2026 and drove it forward. She doesn’t let things die on the vine.

Salesforce Expertise

Hands-on with Salesforce Messaging in App and Web configuration, sandbox testing, agent availability settings, and Enhanced Messaging deployment. She builds it, tests it, and troubleshoots it herself.

Cross-Team Coordination

Bridges the gap between Sprague’s internal team, external web developers (IOI Ventures / ATLARGE), and brand management. Keeps everyone aligned and moving forward.

Professional Communication

Clear, concise, and unfailingly polite. Follows up consistently without being pushy. The kind of colleague who makes complex projects feel manageable.

Testing Rigor

Insisted on refreshing sandbox code and completing additional rounds of testing before production deployment. Catches issues before they become problems.

Picking Up Where Others Left Off

Took over the web chat project from Lisa Berry seamlessly. Understood the existing work, identified gaps, and moved the project forward without missing a beat.

About Sprague Energy

Sprague Energy is a leading energy services company based in Portsmouth, New Hampshire. They supply natural gas, electricity, heating oil, and other energy products across the Northeast. When your energy company needs a customer-facing web chat that actually works, it takes people like Samantha to make it happen.

A Note from Glen

Samantha — I missed our meeting on March 11th and I feel terrible about it. You've been the most consistent, patient, and professional person on this entire project. You followed up when no one else did. You tested when no one asked you to. You picked up a project that had been shelved and brought it back to life.

This page is my way of saying: I see you. The work you do matters. The people who keep enterprise projects moving forward don't get enough credit, and I want to fix that, at least a little bit.

We're going to get this web chat deployed. And when we do, it'll be because you didn't let it die.

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